Refund Policy

Last updated: October 5, 2026

1. Before Work Begins

If you request cancellation before we start working on your project, you will receive a full refund to your card via Stripe within 5 business days.

2. After Work Begins

For cancellations made after work has started, the fee for work already completed is deducted and the remaining amount is refunded. The completed-work ratio is determined by our project team and communicated to the Customer.

3. After Delivery

If the delivered work does not match the scope agreed upon, the Customer may request a revision or refund within 14 days of delivery. Requests are reviewed on a case-by-case basis.

4. Refund Process

Approved refunds are credited back to the Stripe account used for payment within 5-10 business days. For refund requests, please contact us via our Contact page.